Software for the IT industry

CAS IT Services: efficiently manage your customer relationships

Solutions like CAS IT Services support you in retaining customers in the long term

Do your customers have technical questions or need to solve a problem? They contact your support team for a quick solution. Customer support teams are an important touch point for IT companies with regard to customer retention. Prospective customers want to be well informed and consulted about IT products and how their employees can work with them. To provide the best possible information, all product and customer data must be up to date and immediately accessible. With an IT CRM solution, companies and their employees can manage their customer relationships efficiently and save valuable time. There is no need to deploy different software solutions: with CAS IT Services from CAS CRM, you can control all processes and manage customer relationships from one central knowledge repository.

Benefits of an IT CRM software solution

CRM software solutions help to increase efficiency in a company. A CRM system not only streamlines processes, but also enables employees to communicate more directly and smoothly across departments. Customer touch points vary in IT companies as customers are in contact with Marketing, Sales or Services and information is recorded in different locations. Information from different locations is stored in one centralized knowledge repository where it can be accessed by all employees, giving them all the relevant business insights they need to advise customers – across all locations worldwide.

CAS IT Services offers specific functions for IT companies

Employees use their knowledge to impress customers with their customer services by phone or directly on site with a customer. But with the right software it is also possible to provide FAQ sections with detailed information about specific cases or enthuse customers with reliable online support. CAS IT Services offers automatic transfer of successfully completed service requests in one central CRM knowledge database. Customers can look up relevant information online which also helps ease the workload on your employees, support team and service hotline. Deploying CAS IT Services also supports employees planning or controlling projects as well as intelligently administering contacts to better manage customer relationships.