Reference JOMA Dämmstoffwerk GmbH
JOMA Dämmstoffwerk GmbH, based in Holzgünz, is one of the leading suppliers of high-quality insulation materials for sustainable and energy-saving construction. Products include insulation boards and insulation materials for the insulation of facades, as well as thermal insulation made of EPS and acoustic insulation. JOMA Dämmstoffwerk GmbH was founded in 1956 and is part of the medium-sized Mang group of companies, which also includes JOMA Dämmstoffwerk Cretzschwitz GmbH, based in Gera-Cretzschwitz (Thuringia), and Josef Mang Bauunternehmung GmbH, Holzgünz. A total of 130 employees work for the companies of the Mang Group.
The success story at a glance
Requirements and goals
- Simple and intuitive usability, mobile working
- Mapping of the sales process and complaints management
- Uniform data basis for office and field staff
- Jump to BI for a holistic customer view
- Visit reports with competition observation
- Diverse reporting, connection to ERP system
Benefits and advantages
- Better teamwork and high acceptance shows intensive use of the new CRM
- Seamless collaboration between office and field staff thanks to a uniform database with consistent information
- Efficient sales process with automated handover of tasks, shared calendars with smart scheduling and instant maintenance of visit reports on the go
- Reliable basis for decision-making with daily updated controlling to check sales activities
- Structured, service-oriented handling of complaints based on long-term customer loyalty through insight into the entire customer journey
Industry
Building/ConstructionsCustomer since
2016Website
www.joma.deSupporting partner
itdesign GmbH, TübingenCAS genesisWorld
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CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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