Reference T&N Telekom & Netzwerk AG
T&N Telekom & Netzwerk AG is a partner for ICT - information and communication technology. They take care of everything to do with the digital in companies.
It only took a few days after going-live for us to see that we had made the right decision.
Hermann Graf, CEO/Owner
The success story at a glance
Requirements and goals
- Centralized customer management
- Process integration across projects, departments and countries
- Reduction of manual activities to increase efficiency through automation of routine tasks
- 360 degree view of customers using just one tool (Abacus integration)
- Ensure that application can perform well when driven by Citrix
Benefits and advantages
- CRM is not an acquisition instrument, but rather ensures that the highest level of transparency are maintained with respect to customer projects
- Comprehensive view of projects, solutions in use, maintenance cycles and deployments
- First-class customer service thanks to automatic process management (networking of individual phases in the customer process) as well as licenses and support management
- High degree of flexibility and time-saving due to the availability of all relevant data and the effective use of mobile devices
- Zero frictional losses thanks to a clean integration with Abacus financial software
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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