Reference tecnotron elektronik gmbh
As providers of complete electronic solutions, tecnotron offers intelligent and custom solutions which you will find compelling, whether the development, layout or manufacturing of electronic modules, devices and systems. The Bavarian family-owned company relies on years of experience and the CRM solution CAS genesisWorld.
The CRM solution has become an indispensable part of our everyday work. The interaction of ERP and CRM data in the digital workspace as a central platform creates relief, efficiency and is an investment in the future.
Achim Schulte, Group Manager Software Sale
The success story at a glance
Requirements and goals
- Professional, expandable digital customer management
- Improved data management - previously very confusing in the old system
- Integrates with the Infor ERP system
- Provide support to the sales and service processes
- Enable analyses to improve decision-making and provide forecasts
Benefits and advantages
- Deploying with the Infor integration went very quickly and smoothly
- Stronger customer focus thanks to improved efficiency and the time saved from performing routine tasks and by deploying automatic processes
- Always maintain an overview and uniform structures with the Digital Workspace: ERP and CRM data, individual dashboards, views and intelligent filter and search wizards
- Creating tickets, editing service contracts and maintaining customer data have never been easier
- Statistical data basis, evaluations, forecasts can be created with a few mouse clicks
Industry
ElectronicsCustomer since
2013Website
www.tecnotron.deSupporting partner
aptus IT GmbH, BacknangCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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