Reference NIVUS GmbH
NIVUS GmbH is a leading international supplier of innovative measurement systems and software solutions for process engineering. With more than 50 years of experience in the water industry sector, NIVUS develops and produces metering systems for level measurement and flow measurement as well as application-oriented measurement systems. Providing a consistent automation software and cloud platform up to a process control system NIVUS offers bespoke IoT solutions and helps its customers to analyse and to optimise processes and plants.
CAS genesisWorld provides us with the all-round view that we need. The more points of contact we have with the customer, the more we can bind them to us.
ppa. Stephan Frank, Sales Manager
The success story at a glance
Requirements and goals
- Introduction of a central information system
- Optimization of interdepartmental cooperation, smooth flow of information
- Targeted customer support through system-supported customer evaluation
- Connection to existing ERP system
- Mobile, location-independent availability of customer-related data
Benefits and advantages
- Always up-to-date all-round view of relevant customer and interaction data
- Close customer loyalty thanks to a tidy collection of knowledge - the more points of contact, the greater the loyalty.
- Time and money saving: corporate memory immediately at hand in the event of team changes
- Efficient interdepartmental collaboration with system-supported handling of internal processes
- Qualified information visualization thanks to smart reports and evaluations
- High flexibility and growing system offers continuous adaptation to processes and individual dashboards according to company-specific requirements
Industry
ElectronicsCustomer since
2019Website
www.nivus.deSupporting partner
plan IT-Online GmbH, EppingenCAS genesisWorld
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CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
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