Reference Dietzel Hydraulik GmbH
Dietzel Hydraulik are a leading system supplier for hydraulic line technology. The medium-sized enterprise employs more than 500 employees at their Beerwalde headquarters in the German Thuringia region, as well as in Xanten and Linz in Austria. For around 50 years, Dietzel have represented customized solutions "Made in Germany", and nowadays specialize in hose lines, special solutions, and technically sophisticated line systems. Modern machinery and effective production standards permit seamless manufacturing processes from single pieces to large series. Their customer base includes well-known manufacturers in the construction and agricultural machinery industries, producers of mobile cranes, industrial trucks, machine tools, injection molding machines, and manufacturers of wind turbines.
Introducing CAS genesisWorld has raised our relationship management at Dietzel Hydraulik to a whole new level. Everyone on the team can find all the information in one place and align their activities consistently with customer needs.
Sören Geiger, Deputy Sales Director at Dietzel Hydraulik
The success story at a glance
Requirements and goals
- Provide a digital solution to support the sales vision of smooth-running customer support
- Ensure seamless integration into the existing IT environment – connection of ERP, DMS, accounting, and quality management systems
Benefits and advantages
- Ensures a 360-degree view of all information, from customer, prospect, and project data to sales opportunities and the expertise of individual colleagues.
- Maximizes focus on tasks with a personalized, job-specific CRM dashboard, no time wasted searching for information.
- Guarantees smooth project management during substitution periods thanks to the consolidation of all essential data from the ERP system, documents from the DMS, as well as customer information and workflows on a single platform.
- Increases independence in process optimization: many configurations and workflows can be adjusted and created autonomously and in real time, without the need for IT support.
- Structures the approval system precisely: sales managers automatically receive a notification when their approval click is required.
Industry
EngineeringCustomer since
2021Website
www.dietzel-hydraulik.deSupporting partner
aptus IT GmbHCAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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