Reference DB Energie GmbH
As a network operator, DB Energie is not only responsible for the entire network of lines from the transformer stations to the train lines. The corporation is also Germany's fifth-largest energy supplier as well as a service provider. In the service area "Technology", engineers are no longer planning individual solutions exclusively for internal customers of DB, but also for companies from charging stations or e-mobility centers.
Positive energy and the right software are important to move forward and take advantage of existing potentials and discovering new ones.
Marek Baaß, CRM Manager/Technical Consulting
The success story at a glance
Requirements and goals
- Pooling know-how, gathering customer and project information transparently and accessing it locally
- Improving order management by means of digitalization
- Securing corporate knowledge to enable solid decisions
- Mobile usage and extensible software
Benefits and advantages
- Basic software already includes all functions (especially order management) in the standard system
- Provides sufficient flexibility to meet internal requirements for functions and interfaces at an attractive price-performance ratio
- Intelligent networking in everyday project and customer management supported by a team-oriented culture of "We"
- Fast quote creation with a single mouse click thanks to the new digital detail depth
- Happy employees thanks to an introductory campaign with manual and video tutorials
CAS genesisWorld
The powerful CRM solution
CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.
Start today with your CRM success story
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