Support request
We are happy to help you
Do you have any questions about your solution or maintenance agreement?
To ensure we can answer your questions as accurately as possible and address your concerns in detail, our phone service offers product-specific support.
The phone numbers and e-mail addresses for the individual products are listed below.
CAS genesisWorld and industry solutions
The current and last version (x15 and x16) are eligible for support in each case. Please contact us regarding earlier versions.
CAS Helpdesk
E-Mail: support@cas.de
CAS Alumni
+49 721 9638-685
E-Mail: support@cas.de
CAS Campus
+49 721 9638-9755
E-Mail: campus-support@cas.de
CAS Drive/Customer One
Tel.:+49 721 9638-9699
E-Mail: support@cas.de
CAS netWorks
+49 721 9638-9599
E-Mail: support@cas.de
CAS Maecenas
+49 721 9638-9899
E-Mail: support@cas.de
CAS Schulintranet
+49 721 9638-9499
CAS Merlin CPQ
+49 721 9638-902
E-Mail: merlin-support@cas.de
Unable to find your solution?
Send an e-mail to support@cas.de.
CAS Support is available weekdays from 9:00-12:00 and from 14:00-17:00. Except on December 24 and 31, and on all public holidays in the German state of Baden-Wuerttemberg.
Do you have any technical questions about our products
or want to stay up-to-date with the latest news?
Online support
Are you looking to gain a better understanding of our products or have you experienced a technical problem? A CAS Support employee will be happy to provide you with support online:
Using the TeamViewer remote desktop sharing platform, the Support employee can access your PC to change settings or install updates, for example.
Please proceed as follows:
Arrange an online support appointment via support@cas.de.
Click the logo to automatically download TeamViewer.
