Glossary A Address management AIA® – Augmented Intelligence Assistants Analytical CRM Appointment scheduling B B2B B2C Benchmarking C Campaign management CAS Communicative CRM Computer-aided selling CRM CRM for small and medium-sized enterprises CRM on demand CRM software CRM solution CRM system Customer acquisition Customer care Customer dossier Customer excellence Customer loyalty Customer relationship Customer service Customizing D Data protection Data quality Data warehouse Direct marketing Document management Duplicate checking E E-business E-mail integration ERP G Groupware H Helpdesk I Individual software Industry solutions Information management Intranet L Lead management Link M Marketing Mobile CRM O Opportunities P Process management Project management R Reporting S SaaS Sales Search functions Social CRM Standard software T Telephony Time management V Variant management W Web controlling Webinar Workflow
