Efficiency for machine and plant manufacturers
High product quality and cross-company efficiency are the decisive factors for healthy competitiveness. Make compelling arguments and convince your clients with professional customer management and tailor-made proposals.
German mechanical and plant engineering is traditionally strong. However, suppliers from low-wage countries are entering the market and other competing companies are also trying to increase their export rates. In the battle for market share, customer satisfaction is becoming a strategic success factor.
The use of a central database and digital processes helps to make the complex process landscape in mechanical and plant engineering efficient and customer-centric.
Requirements of mechanical engineering companies
Efficient processes
Creating a company-wide central databaseConfigure precisely
Create quotations quickly and accuratelyInspire customers
Optimal advice and customer serviceMore efficiency for your company
Inspire all round with CRM & CPQ
With CRM, machine and plant manufacturers lay the foundation for a central database containing information on customers and their machines. Interfaces between CRM, ERP and PPS systems ensure that all data is available centrally and can be used efficiently across all departments for comprehensive customer support.
With our professional CRM solution CAS genesisWorld, you can delight your customers and organize all your business processes, leaving more time for customer care.
Stand-alone or coupled with a CRM solution, a CPQ solution enables you to quickly, intuitively and correctly model products and create quotations directly in the ongoing sales process. This enables you to provide your customers with optimum advice and ensure smooth collaboration between your sales staff and product experts.
With CAS Merlin CPQ, you can use intelligent assistants to turn your leads not only into enthusiastic customers, but also into fans.
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